Terms of service

These terms are a contract between Qbler Technolabs Private Limited, a company incorporated in India with its office in Kochi, Kerala ("Qbler", "we" or "us"), and the business that uses Tracery ("the business" or "you").

A person who accepts an invitation, signs in to a business, or signs an order form agrees to these terms for that business, and confirms that they have the authority to do so. Each person who signs in also agrees to follow these terms in their own use of Tracery.

You must be at least 18 years old and able to make a binding contract under Indian law to use Tracery.

These terms, the privacy notice, and any order form or written quote we agree with you make up the whole agreement about Tracery. Where an order form signed by both of us says something different, the order form decides that point.

These terms are an electronic record under the Information Technology Act, 2000, and need no physical or digital signature to bind you.

Tracery is software for keeping the accounts, GST, TDS, payroll and returns of an Indian business. It works out figures and prepares documents, registers and files from the information you and your people enter or bring in.

Tracery is a tool, not an adviser. Qbler is not your accountant, tax adviser, lawyer or auditor, and nothing in Tracery is professional advice. Workings, suggestions, matches, reminders and the answers of AI helpers are aids to your own judgement. You remain responsible for:

• the accuracy and completeness of everything entered or brought into Tracery;
• checking every return, challan, payslip, invoice, certificate and file before you file, pay, send or rely on it;
• filing returns and paying taxes, salaries and dues on time, on the government portals and through your bank, which you do yourself;
• keeping up with the changes in the law that affect your business.

Laws, rates, forms and due dates change. We work to keep Tracery's rules current, but we do not promise that each one is up to date at every moment. A reminder that is late, missing or wrong does not change a due date, and Qbler does not answer for any tax, interest, late fee or penalty that follows.

Owners decide who is let into the business and with what role, including your CA and auditors. You are responsible for everyone you let in, and for everything they do in Tracery, as if you had done it.

People sign in with a code sent to their email or with a passkey, so whoever controls a person's email account or device can sign in as them. Keep email accounts and devices secure, remove people who should no longer have access, and tell us at once at hello@tracery.in if you suspect misuse.

Our staff read a business's books only through a support request an owner approves, for the hours the owner allows. We may give access to data where a law, a court or a government authority lawfully requires it, and then only as far as required.

Your data stays yours. You give Qbler the permission it needs to store, copy, process, transmit and show your data in order to run Tracery for you, keep it secure and backed up, and meet the law.

For the records in your books, such as those of your employees, clients and vendors, your business decides why and how they are used, and Qbler processes them only on your behalf. You are responsible for having a lawful ground for that data, for giving the notices and getting the consents that the Digital Personal Data Protection Act, 2023 and other laws ask of you, and for answering the people it is about.

An owner can download the whole business at any time. Keep your own copies: the law asks you to keep your books and records for years (a company, for eight years under the Companies Act, 2013), and Tracery is not your statutory archive. We back up data, but we do not promise that every change can be recovered.

When an owner switches AI helpers on, the words a helper needs are sent to an AI model through a gateway that keeps no log of them. Its answers can be wrong, so check them before you act on them.

We may use information about how Tracery performs, such as errors and load, which does not identify your business or your people, to run and improve Tracery.

Use Tracery only for your business's lawful purposes. As the Information Technology Rules, 2021 ask, you and your people must not host, display, upload, change, publish, transmit, store, update or share in Tracery any information that:

• belongs to another person and to which you have no right;
• is defamatory, obscene, pornographic, paedophilic, invasive of another's privacy, including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, or otherwise against the law;
• is harmful to children;
• infringes a patent, trademark, copyright or other proprietary right;
• deceives or misleads about where it came from, or knowingly passes off false or misleading information as fact;
• impersonates another person;
• threatens the unity, integrity, defence, security or sovereignty of India, its friendly relations with other states, or public order, or incites an offence, prevents the investigation of one, or insults another nation;
• contains a virus or any other code meant to interrupt, destroy or limit a computer resource;
• is false and published to mislead or harass a person, business or agency for financial gain or to cause injury; or
• breaks any law in force.

Nor may you:

• use Tracery to raise false invoices or bills, evade tax, hide income, launder money or mislead any authority;
• copy, change, decompile or reverse engineer Tracery, or try to reach its source code;
• test or probe its security, or get around any limit or protection, without our written permission;
• reach Tracery by automated means other than the features and files it offers, or put an unreasonable load on it;
• resell Tracery, or let anyone outside your business use it, without our written agreement;
• use Tracery to build or help build a product that competes with it.

The fees for your business are those in the order form, quote, invoice or other written agreement we make with you. While Tracery is offered by invitation, a business may use it without charge for a time; we may start charging after at least 30 days' notice to its owners.

Fees are charged in advance for each billing period, in Indian rupees, and do not include GST or other taxes, which you pay in addition. An invoice is due within the time it states, or else within 15 days of its date.

If you deduct tax at source from our fees, deposit it on time and send us the TDS certificate. Until you do, the amount deducted counts as unpaid.

We may charge interest on an overdue amount at 1.5% a month, or at the highest rate the law allows if that is lower, and we may suspend access after telling an owner, until everything due is paid.

We may change fees after at least 30 days' notice to owners. New fees apply from the first billing period that starts after the notice ends. If you dispute a payment with your bank or card issuer instead of writing to us first, we may suspend access until the dispute is settled.

You may cancel at any time. An owner cancels by writing to hello@tracery.in from the email they sign in with. Cancelling takes effect at the end of the billing period already paid for, and Tracery stays open until then.

All fees are non-refundable. We do not refund or credit any fee, in whole or in part, for any reason, including cancelling part way through a billing period, time or features left unused, fewer people or businesses, a change to a smaller plan, access suspended or ended under these terms, or Tracery not being used. This holds except where a law that cannot be set aside by contract requires a refund.

For 30 days after access ends, an owner may ask us for a download of the business's data, which we give in the form Tracery offers. After that we may delete the business's data, except what the law requires us to keep, and we are not obliged to keep it for you.

If we stop offering Tracery altogether, we tell owners at least 30 days before, so that you can download your data.

We may suspend or end access to Tracery, for a person or for the whole business, at once and without notice, if you or your people break these terms or the law, do not pay what is due, or put Tracery, Qbler or others at risk, or if a law, a court or a government authority requires it. Where it is reasonable to, we tell an owner first.

As the Information Technology Rules, 2021 ask us to remind you: if these terms or the privacy notice are not followed, we may end access to Tracery at once, remove the information that breaks them, or both. We keep that information and its records for as long as the law requires for an investigation.

We may change, add or remove features of Tracery. Where we reasonably can, we tell owners before we remove a major part of it.

We aim to keep Tracery available, but we do not promise that it will be uninterrupted or free of errors. It may pause for maintenance or upgrades, and it depends on services we do not control, such as Cloudflare, the GST, income tax and TRACES portals, banks, payment platforms and email providers. Qbler does not answer for their failures, changes or delays.

Qbler owns Tracery: its software, design, documents, name and marks. For as long as your business may use Tracery under these terms, we give it a limited, non-exclusive and non-transferable right to use Tracery for the business's own internal work. All other rights stay with Qbler.

Your logo, documents and data stay yours. If you send us ideas or feedback, we may use them freely and without any duty to you.

Each of us keeps the other's confidential information private, uses it only for this agreement, and shares it only with people who need it and are bound to keep it private. This does not cover information that is public through no fault of the one who received it, that they already knew, or that the law requires them to disclose.

Tracery is provided as it is and as it is available. To the fullest extent the law allows, Qbler makes no promise, express or implied, beyond those in these terms, including any promise that Tracery is fit for a particular purpose, accurate, complete or secure, or free of errors or interruption.

To the fullest extent the law allows, Qbler is not liable for:

• any indirect, incidental, special or consequential loss;
• loss of profit, revenue, business, contracts, goodwill or expected savings;
• any tax, interest, late fee, penalty or other amount payable to a government authority, or the cost of revising, correcting or filing a return again;
• loss of or damage to data that keeping your own copies would have prevented;
• anything done by the people you let in, or caused by your devices, email accounts or the other services you use.

Qbler's total liability for all claims about Tracery and these terms, taken together, is limited to the fees your business actually paid Qbler for Tracery in the 12 months before the event that gave rise to the first claim, or ₹1,000 if it paid nothing.

Nothing in these terms limits a liability that the law does not allow to be limited, such as liability for fraud.

You will defend Qbler, its directors and its staff against, and make good to them, all claims, losses, penalties, damages and costs, including reasonable legal fees, that arise from: your data and the records you keep in Tracery; any use of Tracery by you or the people you let in; a breach of these terms or of the law by you or them; or a claim by your employees, clients, vendors or any authority about data you put in Tracery or documents you sent through it.

We may change these terms. We publish the new terms on this page with the day they take effect, and we tell owners by email at least 15 days before a change that reduces your rights takes effect, unless the law requires it sooner. If you do not agree, cancel before the change takes effect. Using Tracery after that day means your business accepts the new terms.

Complaints about Tracery, including about any information stored on it, go to Qbler's Grievance Officer at grievance@tracery.in. As the Information Technology Rules, 2021 require, we acknowledge each complaint within 24 hours and resolve it within 15 days. Questions and complaints about personal data follow the privacy notice.

These terms are governed by the laws of India. If a dispute arises, write to us first, and we will both try in good faith to settle it within 30 days.

A dispute not settled that way is finally decided by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by agreement between us or, failing that, as the Act provides. The seat and venue of the arbitration is Kochi, Kerala, and it is held in English.

Subject to that, the courts at Kochi, Kerala alone have jurisdiction. Either of us may ask them for urgent interim relief, and Qbler may also recover unpaid fees through them or through any other forum the law allows.

• Neither of us answers for a failure or delay caused by events beyond reasonable control, such as natural disasters, epidemics, war, riots, government action, or failures of power, networks or the services Tracery depends on. This does not excuse paying fees.
• You may not transfer this agreement without our written consent. We may transfer it to whoever takes over Tracery or the business of Qbler, and we tell owners when we do.
• If a court finds a part of these terms unenforceable, that part applies as far as the law allows, and the rest stays in force.
• If we do not enforce a right at once, we have not given it up.
• Nothing in these terms makes either of us the partner, agent or employee of the other.
• Tracery's own records, such as its logs and change histories, are evidence of what was done in it, unless shown to be wrong.
• If these terms are ever translated, the English version decides.
• The parts on fees owed, data after access ends, ownership, confidentiality, limits on liability, your promise to cover us, and law and disputes continue after this agreement ends.
• We send notices to owners by email or in Tracery. Send notices to Qbler at hello@tracery.in.